Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Martin Kellock Pots and Planters will guarantee all our products for up to five years, by way of refund or replacement, for manufacturing defects if used in accordance with the instructions for use relating to each range. These instructions are to be found on our website in the “About” section for each range.
These pots are guaranteed for the same period against frost damage except where otherwise stated in the “About” section for each range.
In reality, if used properly, most of these pots should last for many more years than the guaranteed period.
Where the product is not used as intended, as specified in the “Essential Info and Product Care” for that range, or the product is modified by plugging, cutting or drilling and not carried out by MKPP, or without the written endorsement of MKPP, the warranty will be void.